At Black & Solid (“we”, “our”, or “us”), accessible via https://blackandsolid.com, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information, as well as your rights regarding that data.

1. Collection of Personal Information

We collect the following types of personal information:

a. Information You Provide to Us

When you interact with our site, including during purchases, account creation, or support requests, we may collect:

  • Full name
  • Billing address (including District and Thana/Upazila)
  • Shipping address
  • Phone number
  • Email address
  • Payment details (via secure third-party processors)
  • Order history and preferences
  • Feedback, reviews, or support tickets

b. Automatically Collected Information

When you use our website, we may collect:

  • IP address
  • Browser type, device, and OS
  • Date/time of visit
  • Pages visited and interactions
  • Referring URLs
  • Cookies and tracking data

2. Use of Your Information

Your data helps us:

  • Process and fulfill your orders
  • Communicate with you regarding your order or account
  • Provide customer support
  • Improve our services and user experience
  • Detect fraud or abuse
  • Comply with legal obligations
  • Personalize content and offers

We may also use your email address (with your consent) to send promotional communications, which you can opt out of at any time.

3. Sharing of Information

We do not sell your personal data. We may share your information with:

  • Payment gateways (e.g., SSLCommerz, Stripe) for secure payment processing
  • Logistics providers (e.g., RedX, Pathao) to deliver your orders
  • Customer support and marketing tools (e.g., email or chat systems)
  • Legal and regulatory authorities, if required by law
  • In case of merger/acquisition, your data may be shared with acquiring entities under confidentiality agreements

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart updated
  • Save login sessions
  • Analyze user behavior and site performance
  • Serve relevant promotions

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Complete the purpose for which it was collected
  • Fulfill contractual and legal obligations
  • Defend or resolve legal disputes
  • Maintain secure backup and logs for auditing

6. Security of Your Information

We implement physical, technical, and organizational safeguards to protect your data, including:

  • SSL encryption on all data transmissions
  • Access restrictions to personal data
  • Regular security reviews and updates
  • Secure third-party integrations

Despite these measures, no platform is 100% secure, so we encourage you to safeguard your login credentials.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Delete your data
  • Object to data processing or request restrictions
  • Request a copy of your data (data portability)
  • Withdraw consent for marketing communications

To exercise these rights, email us at support@blackandsolid.com.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If we become aware, we will delete such data promptly.

9. Third-Party Services

Our website may include links or integrations with third-party websites (e.g., payment processors, social media). Their use of your data is governed by their privacy policies. We are not responsible for their practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and notify users as needed.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.